Incident Response Retainer
Agree terms with an expert incident response team before an incident is suspected, so that when something goes wrong, help starts straight away.
+ VAT
Help on standby, already agreed
Cyber attacks are becoming more sophisticated and more common, and no organisation is immune. If you are hit, you need to respond quickly and effectively.
An incident response retainer is a pre-arranged agreement between your organisation and a security provider to deliver incident response in the event of an attack. It gives you access to experienced responders, available 24/7, to help you contain, remove and recover from an attack.
Because the paperwork, scope and contacts are agreed in advance, there's no delay negotiating terms while an attack is underway.
Services covered
Containment, eradication, recovery and forensic analysis, with support for reporting to insurers and regulators.
Who it's for
Organisations that can't afford a delayed response, and those whose insurers or customers expect a response arrangement to be in place.
Why have a retainer?
Faster response times
Access to experienced professionals who can respond quickly, which is critical in minimising damage.
Reduced costs
Our experts become familiar with your environment in advance, so they know exactly what to do, reducing the time and cost of a response.
Improved security posture
We identify and address weaknesses in your environment as part of onboarding.
A plan that works
We help you develop and test a comprehensive incident response plan.
Guaranteed availability
Agreed response times, so you're not competing for help during a widespread attack.
Evidence for insurers
A retainer demonstrates preparedness to insurers, customers and auditors.
Set up once, ready when you need it
Agree
We agree scope, response times and contacts.
Onboard
We learn your environment and review your current plan.
Prepare
We help you close gaps and test your response.
Respond
If an incident happens, our team starts immediately.
Incident Response Retainer FAQs
What's included in the retainer?
Can unused hours be used for other work?
Does our cyber insurance already provide this?
Often combined with
Incident Response Planning
A clear, tested plan your team can follow under pressure.
Find out more →24x7 Emergency Incident Response
Under attack now? Our responders are on call around the clock.
Find out more →Data Breach Investigation
What happened, what was affected and who you need to tell.
Find out more →Offer Incident Response Retainer under your own brand
Partner pricing, white-label reports, NDAs as standard and no tie-in. We never sell around you.
Get help agreed before you need it
Book a free call and we'll talk through a retainer that suits your organisation.